From time-to-time the Harmonic manager machine becomes sluggish and unresponsive as well as has unpredictable things, like missed records, or unchanged router settings happen with ingests. At that time it is a good idea to restart the machine. Below describes the actions that should be taken to do that.
- From the task bar, select Restart.
Once you’ve logged on as user ECR, you should start the following three programs 1. Polaris Live:Route, 2. Polaris Play:Ingest, and 3. Omneon Monitor (instructions are below):
1. Polaris Live: Route
Select the Polaris Live: Route button from the task bar on the bottom of the screen (shown below).
Once it has started, you must click the “Run” button to start the router.
It should look like this if everything is running and OK. Be sure to check the Utah Scientific: OK status on the bottom of the dialogue.
If for some reason you have lost configuration information for Polaris Live: Route see the following article Configuring Polaris Live: Route.
2. Polaris Play: Ingest
Click the Polaris Play: Ingest button on the task bar at the bottom of the screen. See picture below for the icon.
That should be all you need to do. You can click on the MP4-SD or MP5-SD button to review that all the records that need to be there are there. If for some reason configuration data has been lost, see the following article Configure the Polaris Play: Ingest. If for some reason record information has been lost, see the following article Exporting Ingest (Record) Lists from ProTrack to Harmonic.
Omneon Monitor
Click the Omneon Monitor button from the task bar at the bottom of the screen. You can minimize this once it has been started. This should just run in the background because it logs important information needed in the event Harmonic support needs to do some troubleshooting on this machine. It also needs to be running in order to get the terminal window to darc media files to fix aspect ratio for specific media files. See AFD Basics – Changing AFD in Harmonic for more information about that.
